With new devices coming out each year, it can be hard to keep up with the speed at which technology advances. I have an Android device running on OS 4.4 (KitKat) – why can I not update my National Lottery App? To check what version you have on your phone, go to: Settings/About phone/. If your device is running on Android 4.4 (KitKat), unfortunately newer versions of the app will no longer work. For this reason, we have to make updates that result in some older operating systems no longer being compatible with our app. We are also required to maintain high levels of security and integrity. With technology moving at a fast pace, we need to ensure our app stays at a high standard with an enhanced experience. Why do you lock older versions of the app? It is common practice to update apps and, unfortunately, some older operating systems do not have the data capacity to keep pace with developments.
We continue to develop our apps to improve user experience, fix bugs and performance issues and also to maintain the levels of security and integrity needed.
